Can I cancel / return my product?

Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 15% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies. Invalid reasons : Buyer no longer wants the items - this is the most common example that we cannot honor if we want to continue offering great value at Bold Time. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order. Buyer found items cheaper somewhere else - Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

Refund and Return Policy

Are you disappointed with your order or does the product simply not meet your expectations?

We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order we are happy to take back the product and issue you a full refund of your purchase.

Then yes, you can demand a return of the product without any problem and receive a refund of the total amount of your purchase including shipping costs (the return shipping costs are not refunded.).

To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.

REQUEST A RETURN

Our refund and returns policy last 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

In the situation where the customer wishes to return the product purchased on the site to the seller for any reason whatsoever, the customer must inform the seller beforehand, so that the latter can communicate the instructions related to the product return.

If the customer returns the product to the seller on his own initiative, the seller will be able to refuse the package and proceed with the refund.

Here is some information about our return policies :

Products can only be returned if they are still in their original condition and packaging. Used products or products damaged by the customer will not be eligible for a refund.
Request your Return by emailing hello@bold-time.com with a detailed reason for return and pictures or a video of the product that supports your reason. Upon approval, you will receive the address of the closest warehouse where you can mail the product you would like to return.
To assure your refund please use trackable mail service, we will not be responsible for lost or missing packages.
Upon the receipt of your package, your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original order.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Items that cannot be returned:

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items
Products purchased with a coupon or discount code.

Situations where only a partial refund is granted:

There are certain situations where only partial refunds are granted:

Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Return for exchange

We will only replace an item if it is defective or damaged.

REFUNDS

If your payment was made by PayPal, the refund will be immediate upon receipt of your product.

If your payment was made by credit card, it will take 3 to 5 business days to receive the refund on your credit card statement after receiving your product.

Late or missing refunds

Please understand that we issue refunds as soon as your refund request is approved – that means that the money leaves our account immediately.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

We have seen some credit card companies take up to 30 days to show that the refund has been put back on the card. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@bold-time.com.

Gifts

If the returned item was identified as a gift at the time of purchase and was sent directly to you, you will receive a gift credit equal to the value of your return.

If the item was not identified as a gift at the time of purchase, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and they will know that you returned the item.

Frequently Asked Questions

All orders are shipped within 2-5 business days. If your order hasn’t arrived in the estimated delivery times, please contact our support team at hello@bold-time.com.
(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

All tracking number will be emailed to the customer as soon as the tracking information becomes available.

If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can’t promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won’t be able to stop it.

Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund.

You can follow the progress of your order directly on our website. As soon as your package is shipped, you will receive a shipping email containing your order number. Then, simply enter your order number in our tracking system.
Please wait a few hours/days for the tracking data to be updated.

Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 15% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.

Invalid reasons :

Buyer no longer wants the items – this is the most common example that we cannot honor if we want to continue offering great value at Bold Time. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
Buyer found items cheaper somewhere else – Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.